Self-Service or Customer Service?

Coding Horror portrayed open source software as self-service software, good analogy. Well that applies also to No Support Linux Hosting.

If you want customer service (technical support), there are the likes of Red Hat, Ubuntu, Acquia etc.

But that doesn’t mean commercial software are all good.

Open source software operates under social norms while commercial software works under market norms. That is the underlying difference. Anything else are just its effects.

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